You Are Not Configured To Connect To The Server Skype For Business Mac

| 16-04-2021
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Click Start, click Control Panel, and then click Credential Manager. Locate the set of credentials that are used to connect to Skype for Business Online. Expand the set of credentials, and then click Remove from Vault. Try to sign in to Skype for Business Online, and then type the new set of credentials. If you can’t sign in to Skype for Business Online, go to step 2. Remove the user’s Skype for Business Online credentials from the Windows Credential Manager. To do this, follow these steps: Click Start, click Control Panel, and then click Credential Manager. Locate the set of credentials that are used to connect to Skype for Business Online. If you are experiencing issues connecting to Skype, go to the Skype Status page to check for any current issues. You can also try the following steps for. Troubleshooting problems signing into Skype. This is applicable for Windows desktop, Mac and Linux. This is not available on mobile or tablet. If for some reason Skype cannot connect to your proxy server, please contact your network administrator to verify or manually configure your proxy settings.

Original KB number: 10054

Summary

Note

  • To use this guide, you must have a Skype for Business sign-in name and password from an organization that uses Microsoft 365 Apps for business.
  • If you're an Office 365 admin, see Troubleshooting Skype for Business Online sign-in issues for admins.

We'll begin by asking you questions about your installation and the symptoms you're experiencing. Then we'll take you through a series of troubleshooting steps and configuration checks that are specific to your situation.

Important

Some troubleshooting steps are different depending on the type of installation you have. Please complete each troubleshooting step, even if it doesn't seem to apply to you.

The amount of time you spend will depend on the type of installation you have, and the causes of your sign-in issues.

Test your sign-in credentials

The first step is to try to sign in with your credentials in another location: Microsoft 365 Web Scheduler.

In most cases, both your sign-in address and user name look like one of these examples:

  • someone@example.com
  • someone@example.onmicrosoft.com

Can you sign in to Microsoft 365 Web Scheduler at https://sched.lync.com?

  • If yes, see Sign in with your corrected sign-in address.
  • If no, see Can't sign in to Microsoft 365 Web Scheduler.
  • If you forgot your password, see Contact your workplace technical support for a new password.

Sign in with your corrected sign-in address

If you're able to successfully sign in to Microsoft 365 Web Scheduler, try signing in again with the same type of credentials:

someone@example.com or someone@example.onmicrosoft.com

Were you able to sign in?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no and you need both a sign-in address and user ID, see Enter your user ID.
  • If no, and you got some other error, see Contact your workplace technical support for a new password.

Contact your workplace technical support for a new password

If you've forgotten your password or it's no longer working, use the Microsoft Online Password Reset site to request a new password from your workplace technical support team- typically the people who set up your account for you.

Important

If the password reset site doesn't work for you, contact your workplace tech support team directly.

Once you have a new password, try signing in again.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Sign in on another device.

Sign in on another device

Are you able to sign in on another computer, or on a tablet or smartphone?

  • If yes, see Type of device.
  • If no, see Sign in on another network.
  • If you don't have access to another device right now, Type of device.

Sign in on another network

Can you sign in on a different network-for example, at home, or at a public wireless access point?

  • If yes, see Contact your workplace technical support
  • If no, see Type of device that you use to sign in.
  • If you don't have access to a different network right now, see Contact your workplace technical support

Type of device

What type of devices are you using to sign in?

  • For Windows computer, laptop, or tablet, see Synchronize your system clock with the network (Windows computer or laptop).
  • For Mac computer or laptop, see Synchronize your system clock with the network (Mac computer or laptop).
  • For Smartphone, see Update Skype for Business on the smartphone or tablet.
  • For iPad or Android tablet, see Update Skype for Business on the smartphone or tablet.

Type of device that you use to sign in

If you can't sign in on another network, the issue might be with the client you're using.

What type of devices are you using to sign in?

  • For Windows computer, laptop, or tablet, see [- If no, see Delete Skype for Business sign-in information.
  • For Mac computer or laptop, see Delete Skype for Business for Mac sign-in information.
  • For Smartphone, see Configure Skype for Business Online connection settings manually (Skype for Business for mobile devices).
  • For iPad or Android tablet, see Configure Skype for Business Online connection settings manually (Skype for Business for mobile devices).

Synchronize your system clock with the network (Windows computer or laptop)

Make sure your system clock shows the correct time, and then try signing in again.

Details

Update your computer's system time:

Windows 8

  1. Go to a web site that shows Coordinated Universal Time (UTC).

  2. Go to Setting > PC Settings > Time and Language.

  3. Note your UTC offset, and compare your device's time to that shown on the website.

If you need to update your device's time:

  1. Turn off Set time automatically and tap Change.
  2. Update the time and tap Change.
  3. Try signing in again.

Windows 7

  1. Go to a web site that shows Coordinated Universal Time (UTC).

  2. Go to Control Panel > Date and Time, and note the UTC offset for your location.

  3. If you need to, choose Change date and time and update your computer's clock.

  4. Try signing in again.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Delete Skype for Business sign-in information.

Desktop Setup

Make sure you have the most current version of the Microsoft Online Services Sign-in Assistant.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Delete Skype for Business sign-in information.

Update Skype for Business

Make sure the user has the most current version of Skype for Business.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Delete Skype for Business sign-in information.

Delete Skype for Business sign-in information

For more information, see How to troubleshoot being unable to sign in to Skype for Business.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Configure connection settings manually.

Synchronize your system clock with the network (Mac computer or laptop)

Make sure your system clock shows the correct time, and then try signing in again.

Details

Follow these steps:

  1. Go to a web site that shows [Coordinated Universal Time (UTC).
  2. Go to Apple > System Preferences.
  3. In the Date & Time pane, select the Date & Time tab.
  4. Note the UTC offset for your location.
  5. If you need to, update your computer's clock, and then try signing in again.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Update Skype for Business.

Update Skype for Business

Make sure your computer has the most recent version of Skype for Business.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Delete Skype for Business sign-in information.

Delete Skype for Business for Mac sign-in information

Make sure that previously saved sign-in information isn't blocking your current sign-in attempt.

Details

First, delete the following:

  • Users/Home Folder/Library/Caches/com.microsoft.Skype for Business
  • Users/Home Folder/Documents/Microsoft User Data/Microsoft Skype for Business History

Then delete any corrupted or cached certificates:

  1. Open the Keychain Access certificate management utility. To do this, in Finder, select Applications, select Utilities, and then select Keychain Access. Or, search for Keychain Access by using Spotlight.
  2. In the left pane, select login, and then select Certificates.
  3. In the right pane, find any certificate named Unknown or Communications Server, select it, and then delete it. Note that you may have to unlock your keychain by using your password.
  4. Close Keychain Access.
  5. Restart Skype for Business for Mac.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Configure connection settings manually.

Update Skype for Business on the smartphone or tablet

Go to the app store for your device and check for updates to the currently installed version of Skype for Business.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Configure Skype for Business Online connection settings manually (Skype for Business for mobile devices).

Configure Skype for Business connection settings manually

Manually add Skype for Business server settings and try signing in again.

Details

Manually add Skype for Business server settings:

  1. Go to Skype for Business options > Personal.

  2. Under My account, select Advanced, and then select Manual configuration.

  3. Enter sipdir.online.lync.com:443 in both boxes, and then select OK > OK.

  4. Sign out, and then try signing back in.

Did this solve your problem?

  • If yes, see Issue temporarily resolved (Clients and devices).
  • If no, see Contact your workplace technical support.

Configure Skype for Business connection settings manually

Manually add Skype for Business server settings, and then try signing in again.

Details

Ask the user to follow these steps:

  1. Select Advanced.
  2. Under Authentication, clear the Use Kerberos check box.
  3. Under Connection Settings, select Manual configuration.
  4. In both the Internal Server Name box and the External Server Name box, type or paste sipdir.online.lync.com:443.
  5. Select OK.

Did this solve your problem?

  • If yes, see Issue temporarily resolved (Clients and devices).
  • If no, see Contact your workplace technical support.

Issue temporarily resolved (Clients and devices)

We're glad to hear you're back in service.

To help your organization find out why Skype for Business can't automatically sign in, contact your workplace technical support-typically the person who sent you email about how to get set up with Office 365.

Configure Skype for Business Online connection settings manually (Skype for Business for mobile devices)

Manually add Skype for Business Online server settings, and then try signing in again.

Details

Manually add Skype for Business server settings:

  1. On the Skype for Business sign-in screen, tap More Details (Windows) or Show Advanced Options (iPhone, iPad, or Android).
  2. Turn off Auto-Detect Server.
  3. In both the Internal Discovery Name and External Discovery Name boxes, enter https://webdir.online.lync.com/Autodiscover/autodiscoverservice.svc/Root
  4. Select Sign In.

Did this solve your problem?

  • If yes, see Issue temporarily resolved (Clients and devices).
  • If no, see Configure Skype for Business Server connection settings manually (Skype for Business for mobile devices).

Contact your workplace technical support

We're sorry, but we couldn't resolve your sign-in issue. For more troubleshooting, contact your workplace technical support-typically the person who sent you email about how to get set up with Office 365.

Enter your user ID

If Skype for Business asks you for your user ID, in most cases it is the same as your sign-in address-for example, bobk@contoso.com.

If that doesn't work, try the same credentials you use when signing in to your organization's network-for example, CONTOSObobk.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Sign in on another device.

Update Skype for Business Windows Store app

Make sure you have the most current version of Skype for Business Windows Store app:

  1. On the Start screen, tap Store

  2. Search for Skype for Business, and install the update if one is available.

  3. Try signing in again.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Delete Skype for Business sign-in information.

Clear the DNS cache

Make sure that previously save network information is not blocking your sign-in attempt, and then try signing in again.

Windows 8

Clear the DNS cache (summary)
  • Run the Command prompt app as an administrator, and enter ipconfig /flushdns.
Clear the DNS cache (details)
  1. Swipe in from the right or point to the upper right of the screen.
  2. Choose Search, and then type command.
  3. Select the Command prompt app, and then swipe up from the bottom or right click for options.
  4. Choose Run as administrator, and then choose Yes.
  5. Enter ipconfig /flushdns.

You Are Not Configured To Connect To The Server Skype For Business Mac Download

Windows 7, Windows Vista, Windows XP, Windows Server 2008, or Windows Server 2003

Clear the DNS cache
  1. Select Start, and in the Search programs and files box, enter cmd.exe.
  2. Right-click cmd.exe in the search list, and then select Run as administrator.
  3. Enter ipconfig /flushdns.

Did this solve your problem?

  • If yes, congratulations, you've resolved your sign-in issue!
  • If no, see Configure connection settings manually.

Can't sign in to Microsoft 365 Web Scheduler

What kind of error did you get when you tried to sign in to https://sched.lync.com?

Configure Skype for Business Server connection settings manually (Skype for Business for mobile devices)

If the Skype for Business Online manual configuration didn't work, your organization may be using Skype for Business Server.

  • First try signing in with this Skype for Business Server setting: https://webdir.example.com/Autodiscover/ autodiscoverservice.svc/Root where example.com is your domain name.
  • Then try signing in with this Skype for Business Server setting: https://webext.example.com/Autodiscover/ autodiscoverservice.svc/Root where example.com is your domain name.

Details

Manually add Skype for Business server settings:

  1. On the Skype for Business sign-in screen, tap More Details (Windows) or Show Advanced Options (iPhone, iPad, or Android).
  2. Turn off Auto-Detect Server.
  3. In both the Internal Discovery Name and External Discovery Name boxes, enter the webdir server address on the left. For example, if your domain name is contoso.com, enter https://webdir.contoso.com/Autodiscover/autodiscoverservice.svc/Root.
  4. Select Sign In.
  5. If you are not able to sign in, enter the webext server address on the left in both boxes. For example: https://webext.contoso.com/Autodiscover/autodiscoverservice.svc/Root.
  6. Select Sign In.

Did this solve your problem?

  • If yes, see Issue temporarily resolved (Clients and devices).
  • If no, see Contact your workplace technical support.

Skype for Business is one of the primary communication channels within a corporate environment. It can impact company productivity if it’s not working properly. Skype for Business desktop clients connect to the server through many components and several configuration settings. In this article, we’ll look at what needs to be done to fix authentication (connection) issues.

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Why Can’t Your Tenants Log Into Skype for Business?

Office 365 offers a Single Sign ON (SSO) as part of the ADFS (Active Directory Federation Service). It connects the Active Directory with Office 365 and provides users with a single sign-on for Office 365 services on desktops and mobile devices.

Single Sign-On essentially provides a generic single sign-on solution by storing and transmitting encrypted user credentials across the network boundaries. Therefore end users do not have to sign in (and remember different credentials) each time they log in to a different environment/application. (Outlook, Skype, OneDrive etc).

In order to do that, it uses the Office 365 credentials previously cached in the Windows Credentials manager. More on that later.

SSO is also capable of Office 365 provisioning; it offers Security Compliance, license pairing, Multi-factor Authentication and it is fast.

Office 365 brings these three main identity models to set up and manage user accounts:

Cloud identity, Synchronized identity, and Federated identity.

The Federated Identity model brings with it Single Sign On capabilities.

Users working for big organizations, for instance, would most probably use an Office 365 implementation based on Federate Identity, and on the process to migrate from an on-premises infrastructure (Local Servers, NOT cloud servers) to the MS cloud solution (Office 365).

The problem arises when locally cached passwords don’t match.

Office 365 (SSO) caches the access password on the Windows credential manager while the browser will cache it in itself. Moreover, corporate environments very often require a password change, which means that password changes will also occur in Active Directory, and there will be collateral issues due to password replication disruption or latency.

Has been noticed that a mismatch between the credentials stored by those components, won’t allow an SSO connect to its O365 server.

To fix this, one needs to clear all the credentials data previously cached locally on the machine and try to log in again using the latest available credentials (ID plus Password).

Sherweb makes Office 365 easy so you can focus on your business!

How to Troubleshoot Skype for Business Login

1) Internet Explorer: Clear the Cache

(The same applies when using different browsers)

On Internet Explorer, click on the 3 dots in the upper right and go to Settings.

Clear Browser data, click on: Choose what to clear.

Select all the checkboxes and click on Clear.

2) Windows Credential Manager: Clear the Stored Passwords

Windows Credential manager is a tool that allows a user to store names and passwords used to login to any websites or to the network.

Credentials are saved in a special folder called Vaults. This data is then used by Windows itself or other applications, such as Windows Explorer, Office 365, Internet Explorer, and a few others when running the authentication processes.

Go to start. In the search box, type: Credential manager.

Open it.

Expand each password field, and remove the stored password by clicking on Remove.

Repeat the process for each stored password.

3) Sign Out From Skype and Click On Delete My Sign in Info

4) Verify the Proxy Auto Configuration

The Proxy Auto Config (PAC) setup defines how web browsers and other user agents (like Skype) can automatically choose the proxy server assigned to them. The PAC configuration is one primary network check that we need to perform in order to ensure that we are compliant with the corporate network policies and configurations.

Open Internet Explorer, Tools >> Internet Options >> Connections >> Lan Settings >> verify PAC configuration:

If everything is OK, (check if your network infrastructure relies on a proxy server) we can exclude the PAC configuration as the root cause and proceed with troubleshooting.

5) Clear the DNS Cache

The DNS cache stores the IP addresses of the servers containing web pages and services you have recently used. If the server IP address changes before the entry is stored in the DNS cache, the access is no longer allowed on the server.

Go to Start. On the search box type: cmd.

Open it.

Type: ipconfig /flushdns, and press Enter.

6) Make Sure Cookies Are Not Blocked On Your Browser

On Internet Explorer, click on the 3 dots on the upper right and go to Settings.

Go to: Advanced Settings.

Make sure the Cookies status is set on: Don’t block cookies.

You Are Not Configured To Connect To The Server Skype For Business Mac Download

Close Internet Explorer.

7) Check Your Firewall Settings

There may be a firewall blocking your access to Skype.

Quit Skype.

Click Start > Control Panel and double-click Windows Firewall.

Ensure that Don’t allow exceptions is unticked.

Go to the Exception tab, and check if Skype is included among the exceptions:

In this case, if Skype is displayed in the Programs and Services list, highlight it and click Delete.

Click Yes and OK.

Sign into Skype again. If the Windows Firewall asks to block Skype, click Unblock.

8) Clear the SIP Profile

The SIP Profile contains the configuration and user data for the corresponding Skype Connect™ service.

Go to C:Usersuser$AppDataLocalMicrosoftOffice15.0Lync

Delete the Folder: sip_user@domain.com

Restart your pc and see if you can now access Skype correctly.

If the issue persists, do the following.

You Are Not Configured To Connect To The Server Skype For Business Macbook

9) Repair the Office 365 Pack

Click Start > Control Panel > Programs > Programs and Features.

Select the Office Pack you want to repair, and then click Change.

You Are Not Configured To Connect To The Server Skype For Business Mac Os

Click either on Quick Repair or Online Repair.

Restart your pc and see if Skype can now be accessed correctly.

10) Verify the Lyncdiscover CNAME Record

The Lyncdiscover CNAME is a parameter present in the Domain Name System (DNS) records. One needs to verify that is properly registered.

Go to: https://www.testlyncconnectivity.com/

Select the test you want to run (SfB/ Lync) and select the first option: Skype for Business Server Remote Connectivity test.

Provide your Office 365 credentials and start the test.

If any issues are detected, check your DNS configuration settings.

Check the Office 365 Health Status Portal

Last but not least, remember: Always keep an eye on the Office 365 Health Status Portal.

Why? These are the 2 reasons:

  1. Avoid wasting your (and your user’s) time: The Health Status Portal gives you the overview of any general issue going on the Office cloud platform. If for instance, maintenance is being run on the Server mail-flow performances, you’ll know that before the user calls in reporting he is not receiving his emails on time. It will be enough to provide the user with such information and kindly ask to wait a while. No remote troubleshooting sessions will, therefore, be necessary.
  2. The daily interaction with the Health Status Portal will give you more confidence and know-how in approaching any Office 365 issue.
You Are Not Configured To Connect To The Server Skype For Business Mac

Sign in with your Office 365 admin account at https://login.microsoftonline.com

In the Office 365 admin center, go to Health > Service health.

You Are Not Configured To Connect To The Server Skype For Business Mac App

The site provides information about the known issues and maintenance activities in progress by Microsoft for each Office 365 environment. It’s a good habit to always keep it at hand, since it might spare you long (and worthless) troubleshooting sessions on Skype for Business trying to pinpoint a problem that is actually taking place at the server level.

What other problems do you experience with Skype for Business? Share your questions with us in the comments and we’ll do our best to diagnose them.